Refund policy
Return & Refund Policy
All sales are final. MPB Custom Creations does not accept returns or exchanges.
Many of our products are made to order, personalized, or produced specifically for each customer. Because of this, we are unable to accept returns, exchanges, or refunds due to change of mind, ordering the wrong item, selecting the wrong customization options, or no longer needing the product.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive an item different from what you ordered, please contact MPB Custom Creations within 7 days of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photos showing the issue
We will review the issue and, when appropriate, provide a replacement or other resolution.
Please do not send an item back unless MPB Custom Creations has specifically authorized the return.
Personalized & Custom Products
Personalized and custom-made products cannot be returned, exchanged, or refunded after production has begun, including products with custom names, numbers, colors, designs, or other customer-selected options.
Customers are responsible for reviewing all spelling, names, numbers, colors, and customization selections before submitting an order.
Order Cancellations
Because many products are made to order, cancellation requests are not guaranteed once production has started. Contact us as soon as possible if you need to request a cancellation.
Shipping Charges
Original shipping charges are non-refundable except when MPB Custom Creations determines that an order was shipped incorrectly or arrived damaged due to an issue for which we are responsible.
Contact Us
If there is a problem with your order, please contact us through our Contact Us page and include your order information.
This policy does not limit any rights or remedies that may be required under applicable law.